BrowserDeskHelp › Does it work for me?
Does it work for me?
Which feature exists in which plan and on which system. "Licence" means: the feature or add-on must be booked.
Preview Rows marked with a dot are not yet measured on a real device.
| Feature | Plan | Controlled device | Control from | from version | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Free | Cloud | Own relay | Win | Mac | Linux | Android | iOS | Program | Browser | Mobile | ||
| Connect with ID and passwordmacOS host only on Apple silicon and only while a user is logged in; Windows XP via the dedicated legacy client (host only). Free: every session must be confirmed on the device, one session at a time. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | |
| Connect with a six-digit quick codeFree: included — enabled on browserdesk.de since 11 Oct 2026, for any computer, also in the public area. Every session is confirmed at the device. Cloud and own relay: always. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | 20260924.8 |
| Help without installation (Quick Help)Windows only (file name BrowserDesk-Schnellhilfe.exe). Free: enabled on browserdesk.de since 11 Oct 2026 — a stranger's computer in the public area gets a code too. Cloud and own relay: always. | yes | yes | yes | yes | — | — | — | — | yes | yes | partly | 20261010.21 |
| Connect from the browser without installingChrome, Edge, Firefox, Safari at /app/. A real session via browserdesk.de up to the first picture is still open per the docs. In a phone browser: 'show keyboard' and 'right click (next tap)' exist, scope not described. | yes | yes | yes | yes | yes | yes | — | — | — | yes | partly | 20261007.8 |
| Connect from the account's device list (saved password)From 20261010.10 the device-list tile also uses the saved password (measured 10 Oct 2026). | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | 20261010.10 |
| Address book, groups and tagsWeb: 'recently used' without password; an address book with groups/tags in the browser is not described. | yes | yes | yes | yes | yes | yes | — | — | yes | partly | yes | |
| Control from a phone, tablet or Fire TViOS/iPadOS 15+, Android 7+, Fire OS 6+ — not on Fire TV sticks with Vega OS. Operation measured in the simulator, not recorded on a real device in the docs. No sound in the mobile viewer. | yes | yes | yes | yes | yes | yes | — | — | — | — | yes | |
| View the screen of a phone or tabletView only, no control. Android from 20261010.38 (not measured on a device), iPhone via E37 (screen sharing). The website matrix lists neither as 'remote-controllable'. Which viewers show the picture is not described. | yes | yes | yes | — | — | — | partly | partly | yes | partly | partly | 20261010.38 |
| Reach your own office PC from home (My devices)A member of an account signs in at /app/ ('My devices'). Measured in the browser against a local relay (5 Oct 2026), not via browserdesk.de with a real device. Whether Free accounts can have members is not described. | partly | yes | yes | yes | yes | yes | — | — | partly | yes | partly | 20261005.10 |
| Second factor (TOTP) for membersOptional or mandatory per account. Client Windows/Linux from 20261005.14; macOS not mentioned. Not measured with a real authenticator app. | partly | yes | yes | yes | partly | yes | — | — | yes | yes | partly | 20261005.13 |
| Connect directly in the LAN without a relayOnly if the administrator enables 'allow direct LAN' (managed device) and it is switched on at the device. Host platforms and models are not listed individually. Not measured on two real computers. | partly | partly | yes | partly | partly | partly | — | — | yes | — | partly | 20261010.43 |
| See many devices at once as a matrix (control room)Viewer feature of the app on Windows, Linux, macOS; no control inside the matrix. Cloud: bookable flat per account and year; own relay: flat per relay and year. Tour confirmed on a device by the user (9 Oct 2026). | — | licence | licence | yes | yes | yes | — | — | yes | — | — | 20260922.5 |
| Be connected to several devices at once (extra windows)Free allows one session at a time. Web: each session opens its own tab. | partly | yes | yes | yes | yes | yes | — | — | yes | yes | — | 20261006.2 |
| Wake a switched-off device (Wake-on-LAN)Needs a powered-on neighbour in the same network. Triggered from the console; from the viewer is not described. Wake from 'off' not measured. Free: not included by default. | — | yes | yes | yes | — | yes | — | — | partly | partly | partly | 20260916.7 |
| Session survives relay updates and network changesRelay from 20261007.9 announces the restart; from 20261008.1 a direct session keeps running. Measurement of the continuation is not clearly recorded in the docs. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | 20261008.1 |
| Switch monitor or show all monitorsMeasured on 16 Sep 2026 on a Windows PC with three screens. macOS/Linux host and mobile viewer not described separately. | yes | yes | yes | yes | partly | partly | — | — | yes | yes | partly | |
| Change the resolution on the deviceWindows hosts only, controlling viewer only, temporary until session end. In the client feed from 20261010.29. Visible switch not measured on a device. | yes | yes | yes | yes | — | — | — | — | yes | — | partly | 20261010.27 |
| Picture quality and weak networks (display and throttle)Web: 'analysis overlay' and turning off effects on the target PC in the menu. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | |
| Hardware H.264 and 60 fpsWindows host only; only NVENC (Nvidia) measured, Intel Quick Sync and AMD open. Default 'Auto' = VP8. Which viewers decode H.264 is not summarised here. | yes | yes | yes | yes | — | — | — | — | partly | partly | partly | 20261010.45 |
| Ctrl+Alt+Del, login screen and UAC dialogsWindows: needs the BrowserDesk service, measured 4/5 Oct 2026. Linux: login screen. macOS: no Ctrl+Alt+Del. Free: access before sign-in belongs to 'without confirmation', which Free never has. | partly | yes | yes | yes | — | partly | — | — | yes | yes | partly | 20261004.11 |
| Special keys, AltGr and keyboard layoutsConfirmed on a device for the path to the Mac (20260924.1); some later additions in the helper not measured on a device. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | |
| Scroll with a trackpadWindows viewer confirmed by the user (23 Sep 2026); macOS viewer not yet measured on a device. Web not described. | yes | yes | yes | yes | yes | yes | — | — | yes | partly | — | 20260923.1 |
| Transfer files in both directionsFile manager up to 500 MB. Web: 'send file', 'file manager', also by dragging into the window. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | |
| Clipboard with textWeb: manually via 'send clipboard' / 'get clipboard'. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | |
| Files and images via Ctrl+C / Ctrl+VUp to 100 MB immediately, above that 'accept'; needs both clipboard AND file rights. macOS from 20261003.6. Web: a copied image can be sent, files not described. | yes | yes | yes | yes | yes | yes | — | — | yes | partly | partly | 20261002.8 |
| Chat with the person at the deviceText chat over the control channel; no user or developer documentation exists. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | |
| Talk to each other and hear the device's soundDevice sound only from Windows hosts; microphone at the device only after approval per session; sound is never recorded. Mobile viewer without sound. Real session not measured. | yes | yes | yes | yes | partly | partly | — | — | yes | yes | — | 20261010.22 |
| Drawing and laser pointer on the device's screenWindows hosts only; no input on the device while drawing. Real session not measured. | yes | yes | yes | yes | — | — | — | — | yes | yes | partly | 20261010.21 |
| Show your own screen to the other personWindows hosts only, approval on the device. Real session between two computers not measured. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | 20261010.44 |
| Black out the local screen and lock inputmacOS from 20261010.20 — neither compiled nor measured there. | yes | yes | yes | yes | partly | yes | — | — | yes | yes | partly | |
| Restart the device and reconnect automaticallyRestart, sign out, BrowserDesk restart remotely. After the restart, access without confirmation is needed (never on Free). Real restart not measured. | partly | yes | yes | yes | partly | partly | — | — | yes | yes | partly | 20261010.18 |
| Restart into safe mode and keep workingWindows only; requires the 'without confirmation' feature (never Free). Not measured on a device. | — | yes | yes | yes | — | — | — | — | partly | yes | partly | 20261010.37 |
| Record a sessionUpload to the console only from Windows hosts; local recording at the technician on Windows, Linux, macOS (direct picture path only). Sound is never recorded. Never on Free. | — | yes | yes | yes | partly | partly | — | — | yes | — | partly | 20261006.8 |
| Screenshot from the sessionApp only after 20261010.32 (exact version not stated). Android with hardware decoder: no screenshot. Real session open. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | partly | |
| Print on the device, get paper at the technicianWindows needs the service; release only one job at a time. Linux via CUPS. macOS not mentioned in the docs. Client version 'from .31+' not exactly recorded. | yes | yes | yes | yes | partly | yes | — | — | yes | yes | partly | |
| Pass a USB stick or folder through as a drivePaid cloud without booking, own relay with licence feature (no price yet). Reverse direction (device drive at the technician) from 20261011.15 with consent on the device. macOS not measured at all. | — | yes | licence | yes | partly | yes | — | — | yes | — | — | 20261011.12 |
| Use the technician's smart card on a Windows deviceRight 'redirect devices' (off by default), the service installs the card reader; not on Server, ARM64, S mode; no PIN pad. Real card not measured. | — | yes | licence | yes | — | — | — | — | partly | — | — | 20261011.21 |
| Headless computer gets a virtual monitorWindows: service only, driver not Microsoft-attested, off at session end. Linux via the 'virtual' portal source. Not measured on a device. | yes | yes | yes | yes | — | partly | — | — | yes | yes | partly | 20261010.36 |
| Choose the user session on a terminal serverAppears only with two or more user sessions, Windows only. Device with two sessions not yet tested for real. | yes | yes | yes | yes | — | — | — | — | yes | yes | partly | |
| Second technician in the session, hand over controlFree: one session only. In exclusive mode the first one controls, others watch; web has 'request control'. No user documentation. | — | yes | yes | yes | yes | yes | — | — | yes | yes | partly | |
| Lock the device automatically after the sessionSetting on the device and in the console, off by default, 5 s grace. Effect per host platform not described individually; not measured on a device. | yes | yes | yes | yes | partly | partly | — | — | yes | yes | yes | 20261010.20 |
| End the session when idle or after a maximum durationSetting on the device and in the console ('session and picture'), 1 min warning. Not measured on a device. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | 20261010.24 |
| End-to-end encrypted, also via the relayWebRTC always encrypted; relay mode sealed from 20261010.19, plain text towards older peers (shown as 'unencrypted'). Real relay-mode session not measured. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | 20261010.19 |
| The person at the device allows or rejects the connectionButtons 'allow' / 'reject'. Free: always required. Cloud/own relay: can be enforced by the administrator. Android: each approval asks again (not measured on a device). | yes | yes | yes | yes | yes | yes | partly | partly | yes | yes | yes | |
| Unattended access, also before sign-inNever on Free. macOS host only while a user is logged in (before sign-in open). Linux also at the login screen. | — | yes | yes | yes | partly | yes | — | — | yes | yes | yes | |
| 'Screen is being shared' frame on the deviceSetting 'mark shared screen', off by default, local to the device. Deliberately not visible in the transmitted picture. Not measured with a live session. | yes | yes | yes | yes | — | — | — | — | yes | yes | yes | 20261009.23 |
| Allow viewing only, switch off control at the deviceFrom 20261011.18 the viewer says 'view only' instead of silently doing nothing. Not measured on a device. | yes | yes | yes | yes | yes | yes | — | — | yes | yes | yes | 20261011.18 |
| Report a problem as a ticket with a screenshotFeature on the device (not in the viewer). Switch 'tickets from the device' per account. Linux/macOS: set up the shortcut yourself. Not measured on a device. | — | licence | licence | yes | yes | yes | — | — | — | — | — | 20261002.13 |
| Read and answer your own tickets on the device'Tickets' menu in the app on the device; only public notes and own attachments. | — | licence | licence | yes | yes | yes | — | — | — | — | — | 20261003.3 |
| Start buttons on the device for approved actions (start center)Add-on once per device (licensed from 20261003.6); a seat is taken at the first button start. Against a real relay still open per the docs. | — | add-on | add-on | yes | yes | yes | — | — | — | — | — | 20261003.4 |
| Report a bug or suggest an improvementSettings → 'send feedback', goes to the own relay; a customer relay forwards to browserdesk.de on request. Not measured on a device. | yes | yes | yes | yes | yes | yes | — | — | yes | — | — | 20261010.26 |
| Add a device to the account (sign-in or one-time code)Free: 3 seats, at most 3 releases in 30 days. macOS from 20261003.6, iOS open. A device takes a seat ('add this device'). Android client in the feed per ZUGANG-PFLICHT, role not described there. | yes | yes | yes | yes | yes | yes | partly | — | yes | — | partly | 20260930.3 |
| Roll out many devices (MSI with account and key, GPO, Intune)MSI properties BDZUGANG/BDSCHLUESSEL or --join. Deployment keys are for joining the paid cloud or own relay; Linux packages may not pass it through (not measured). Installation on a real device not measured. | — | yes | yes | yes | — | partly | — | — | — | — | — | 20260930.3 |
| Set another relay, use a proxyThe background service moves along (measured 9 Sep 2026 on dev2). The web viewer always belongs to the relay it is loaded from. | yes | yes | yes | yes | yes | yes | — | — | yes | — | yes | 20260909.2 |
| Command line on the device (remote console)Add-on once per device, seat taken on first open. From the console and in the web viewer ('remote command line'). Not on the XP client. | — | add-on | add-on | yes | yes | yes | — | — | partly | yes | — | 20261003.6 |
| View, end and start processes and servicesIn the console (device detail → 'processes & services'), same right as scripts. macOS services view only. Whether the Free plan blocks it is not described. Relay from 20261010.31, client from 20261010.29. | partly | yes | yes | yes | partly | yes | — | — | — | — | — | 20261010.31 |
| Run scripts from the library, with approvalIn the console. Free: not included by default. XP client deliberately without scripts. Library not measured on a device. | — | yes | yes | yes | yes | yes | — | — | — | — | — | |
| Distribute software (packages, rollouts)winget/Chocolatey (Windows). Linux/macOS not checked in this inventory. XP client deliberately without. | — | yes | yes | yes | partly | partly | — | — | — | — | — | |
| Automate procedures (workflows)In the console; scripts from workflows need the 'scripts' feature. Measured in the mock, not clicked on browserdesk.de. Host columns: which steps run where not checked individually. | — | yes | yes | yes | yes | yes | — | — | — | — | — | 20260915.3 |
| Extended inventory (hardware, software, security)Own relay only, per device and year. 'Not determinable' never means 'off'. | — | — | licence | yes | yes | yes | — | — | — | — | — | |
| Alerts for offline, CPU, memory, diskMetrics (CPU, memory, disk) only with the inventory feature — own relay only; macOS reports none yet. Whether 'offline' alerts work on Free/Cloud is not described. Real mail/webhook not measured. | partly | partly | yes | yes | partly | yes | — | — | — | — | — | 20261010.41 |
| Work on tickets (console workspace)Cloud: bookable flat per account and year; own relay flat per relay. 'All tenants' from 20261010.16. Measured in the mock. | — | licence | licence | yes | yes | yes | — | — | — | — | — | 20261010.9 |
| Connect tickets to ServiceNow, Jira SM or AutotaskConsole-only feature (tenant → integrations). Requires the ticket system per API-TOKENS ('ticket system booked'). Not measured against real services. | — | licence | licence | — | — | — | — | — | — | — | — | 20261010.42 |
| REST API with long-lived tokens and webhooksOnly the relay's system administrator can create tokens. Whether cloud customers can get one is not described. | — | partly | yes | — | — | — | — | — | — | — | — | 20261010.25 |
| Audit log and session reports as CSV'Audit log' feature; Free not included by default. CSV export for devices, sessions, audit, tickets, usage in the console. | — | yes | yes | — | — | — | — | — | — | — | — | |
| More administrators and roles in the account'Additional administrators and roles' feature; Free: not included by default (one administrator). | — | yes | yes | — | — | — | — | — | — | — | — | |
| Second factor for console accountsUser menu → 'second factor', optional; bootstrap account without. Not measured with a real phone. Not described separately for Free administrators. | yes | yes | yes | — | — | — | — | — | — | — | — | 20261010.19 |
| Console sign-in via OIDC, LDAP/AD, SCIMSet up in the relay configuration; LDAP explicitly for customer relays in their own network. Whether a cloud account can use it is not described. OIDC not measured against a real provider; SAML to follow. | — | partly | yes | — | — | — | — | — | — | — | — | 20261010.47 |
| Access only from trusted networksLists for the console (relay and account) and for viewers (account). No effect behind a TLS-terminating reverse proxy. Not measured on the VPS. Free not described separately. | partly | yes | yes | — | — | — | — | — | yes | yes | yes | 20261010.40 |
| Appear under your own brand (white label)Runtime branding per account (web, subdomain, accent colour) and a Windows build under a different name; after the first update it is 'BrowserDesk.exe' again. Decisions E1/E2 open; not measured on a device. Free not described. | — | partly | yes | yes | partly | partly | — | — | yes | yes | partly | 20261010.39 |
| Delete an account completelyOnly the relay's system administrator; cloud and Free customers must ask the operator (no self-service described). Backups keep the data until rotated out. | partly | partly | yes | — | — | — | — | — | — | — | — | 20261011.9 |
| Find everything (search across devices, settings, help)Console: Ctrl+K / ⌘K, '/' or search field. Device search via inventory and IP from 20261007.11. | yes | yes | yes | — | — | — | — | — | — | — | — | 20261007.10 |
| Control updates and target version of devicesConsole: 'target version'. On browserdesk.de the operator sets the target; whether cloud administrators can set it per account is not described. iOS in version management, not clicked on a device. Automation not measured on a device. | partly | partly | yes | yes | yes | yes | — | partly | — | — | — | |
| See which features the account hasConsole → account → 'functions' tab (status, source, seats, reason). The administrator switches control room, tickets, inventory on/off. | yes | yes | yes | — | — | — | — | — | — | — | — | 20261005.4 |
| Try your own relay without a licence30 days with up to 5 devices, then permanently with 2 — fully offline. | — | — | yes | yes | yes | yes | — | — | yes | yes | yes | |
| Run your own relay without internet (offline licence check)With internet the licence confirms itself every 30 days, without once a year via a request code; chosen when ordering. | — | — | yes | — | — | — | — | — | — | — | — | 20260903.3 |
| Pay online (card, SEPA) or by invoiceOn /preise/. Measured against the Stripe sandbox on 4 Oct 2026, test purchase measured live on 4 Oct 2026. No subscription — term paid in advance, no automatic renewal. | — | yes | yes | — | — | — | — | — | — | — | — | 20260930.1 |
| Control old Windows computers (XP, Server 2003)Dedicated legacy client, host only, without scripts and software distribution; measured on real XP SP2. Windows 7 not published. Whether the XP client supports Free's confirmation requirement is not described. | partly | yes | yes | partly | — | — | — | — | yes | yes | partly | |