Help › Choose and buy › A3

Buy cloud and pay online

Choose a name for your access, enter devices and technicians, pay with Stripe — the set-up link arrives by e-mail right after.

Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.

For
Account administrator · Purchasing and accounting
Applies to
Cloud
from version
20261001.2

What it is for

Your company wants to use BrowserDesk without running a server of its own. With cloud via browserdesk.de you get your own access at <name>.browserdesk.de. You choose the name when ordering, pay online and set up the access via a link from the e-mail — then your devices join.

What you need

  • A business, public authority or association (paid licences are only for these).
  • The number of devices and the number of technicians working at the same time (A1).
  • A payment method offered by Stripe — such as card, PayPal or Apple Pay.

How to do it

  1. Open browserdesk.de/en/preise/?modell=cloud — or Choose cloud on /en/preise/.
  2. Under For which access? leave New access selected and type your preferred name under Name of your new access: 3 to 40 characters, lower-case letters, digits and hyphens. "Praxis Müller" becomes praxis-mueller. Below the field you see straight away whether the name is available.
  3. Enter How many devices do you look after? and How many technicians work at the same time?. The calculator shows both billing methods and takes the cheaper one.
  4. If you like: under Features Control room or Ticket system (per access and year), under Add-on modules per device Start center or Remote console with the number of devices (one-time).
  5. Click Continue to your details.
  6. In the step Who is ordering, and how will you pay? fill in company, contact person, e-mail address and postal address, and set the ticks I am ordering for a business, public authority or association. and the acceptance of the licence agreement.
  7. Under How would you like to pay? choose Pay online and click Place binding order and pay.
  8. You are taken to Stripe. There you see the amount including VAT and pay.
  9. Stripe sends you back to What happens now: "Payment received — order …".
  10. Open the e-mail "BrowserDesk — set up the access for your cloud licence" and click Set up access →. The link is valid for 7 days.
  11. On Set up your access your name is already fixed. Enter Username, Password, Repeat password and the Access password for your devices — a different one from your password, because it is given to every device. Then Create access.
  12. Add devices: install BrowserDesk, in the program under Einstellungen (Settings) → Fernzugriff (Remote access) enter the ID and the access password (leave the user empty), Beitreten (Join), then Dieses Gerät hinzufügen (Add this device). Many devices at once: C3.

How you know it worked

  • Two e-mails: "BrowserDesk — payment received, order …" — this is your order confirmation, it concludes the contract — and the e-mail with the set-up link.
  • After Create access the page shows Done with address, username and ID for your devices; the e-mail "BrowserDesk — your access … is ready" follows.
  • Sign in opens the management console at https://<name>.browserdesk.de/admin (B1).

Good to know

  • The name is reserved as soon as you order, and it cannot be changed later.
  • Term 12 months, paid in advance, no automatic renewal (A7).
  • You can change the access password later in the management console. It is never sent by e-mail, and neither is your password.
  • One order can hold several items (Add another licence); a cloud licence applies to exactly one access.
  • More devices or longer for an access you already have: choose Existing access, enter its name and the new total. After payment we check that the access belongs to you, activate it and send "BrowserDesk — your cloud licence for … is active" (A7).
  • Prefer an invoice? A4. Just a quote? Just request a quote by email.

If it does not work

You seeMeaning and fix
"✗ …" below the name fieldThe name is taken or not allowed; the reason is shown. Choose another one.
"Payment cancelled — nothing has been ordered. …"You cancelled at Stripe. Your details are still there; order again, on invoice as well.
"The payment did not go through"The payment failed or the payment page expired. Nothing has been ordered — try again or order on invoice.
"Payment being confirmed — order …"Your payment is on its way (for example a direct debit). The order confirmation follows once it is confirmed.
"Payment not confirmed yet"Stripe has not reported the payment yet. You will get an e-mail once it has arrived — do not order again.
E-mail "BrowserDesk — payment failed, order …"A delayed payment failed; the order did not come about. Order again via Order again → in the e-mail.
"Online payment is only possible from … — this order goes on invoice."The amount is below Stripe's minimum. The page switches to On invoice by itself (A4).
"Online payment cannot be reached right now. …"Try again later or order on invoice.
Set-up link expiredThe link is valid for 7 days. Write to info@browserdesk.de with your order number.