BrowserDeskHelp › Choose and buy › A7
More devices or technicians, renewal, reminder before expiry
A licence is paid in advance and does not renew by itself. This is how you renew, how you get more devices or technicians — and how you learn about the end in time.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Account administrator · Own-relay operator · Purchasing and accounting
- Applies to
- Cloud · Own relay
- from version
- 20261004.2
What it is for
BrowserDesk licences are paid in advance: the cloud for 12 months, your own relay for 12, 24 or 36 months. There is no automatic renewal. This page shows how to renew, how to get more devices or technicians and how you notice the end in time. Prices are on /en/preise/.
What you need
- Cloud: the name of your access (for example
praxis-mueller) and the e-mail address you ordered it with. - Own relay: the licence number and the e-mail address the licence was issued to. Both are in the licence e-mail; the number is also in the console under Licenses.
How to do it
Cloud: renew or more devices
- Open /en/preise/ and click Choose cloud.
- Under For which access? choose Existing access and enter Your access.
- Renew: enter the e-mail address of your order under Renewing? Email address of your order and click Look up renewal. The calculator is filled in; booked functions such as control room or ticket system are preselected.
- More devices or technicians: enter the new total — not just the additional ones.
- Order as usual — online or on invoice (A3, A4).
- Afterwards it says: "We activate the purchased devices for your access and let you know by email." This does not happen by itself at once: we check that the access is yours and then activate it.
Own relay: renew or extend the licence
- Open /en/preise/ and choose Renew licence. Or from your relay's console: Licenses → Renew licence — then the licence number is already filled in.
- Under Which licence are you renewing? enter Licence no. and Email address of the licence, then Look up licence.
- The calculator is filled in with your current scope. If you want to extend, change the numbers.
- Order. The new licence file arrives by e-mail.
- In the console Licenses → Install licence (A5).
How you know it worked
- Cloud: the e-mail that your cloud licence for the access is active. The console shows the new number and the new end date.
- Own relay: the console shows the new "valid until" and the new scope under Licenses.
Good to know
- The renewal continues from the end. If you renew before the end you lose no days: the new term starts where the old one ends.
- Bought seats of add-on modules carry over — you do not buy them again (A6).
- More devices or technicians in the middle of the term: the website does not name a separate process for this yet. Write to info@browserdesk.de stating which access or licence.
- Devices above the bought number do not get in. The devices added first count.
Reminder before the end
BrowserDesk can send an e-mail 30 days and 7 days before the end — with a link to renew right away. It goes to the address of the licence or of the access's order. Whether these reminders are being sent at the moment is not promised. Keep the end date in mind yourself. It is in the licence e-mail and in the console.
What happens after the end: A9.
If it does not work
| You see | Meaning and remedy |
|---|---|
| The look-up does not find your licence or access | Enter number, name and e-mail address exactly as in the licence or order e-mail. |
| "Diese Lizenz wurde durch Lizenz … ersetzt — bitte deren Nummer angeben." (This licence was replaced by licence … — please give its number) | You entered an old licence number. Use the new number shown. |
| On the device: "Für diesen Mandanten sind … Geräte gekauft. Weitere Geräte lassen sich auf browserdesk.de dazukaufen." (… devices have been bought for this tenant) | All bought places are taken. Buy more devices — or free up a place (C7). |
| No activation after payment | Activation for an existing access is done by hand. If it takes too long, write to info@browserdesk.de with your order number. |
| No reminder e-mail received | Look in the spam folder. You cannot rely on the reminder — keep the end date in mind yourself. |