BrowserDeskHelp › Choose and buy › A11
Do not renew, cancel, have an access deleted
There is no subscription — if you do not renew, you pay nothing more. What then happens to the access and data, and how to have an access deleted completely.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Purchasing and accounting
- Applies to
- Cloud · Own relay
What it is for
You do not want to use BrowserDesk any more. Good news: there is no subscription. You pay each term in advance, and there is no automatic renewal. If you do not renew, you pay nothing more. This page says what happens afterwards and how to have an access deleted completely.
What you need
- The name of your access or your licence number, and your order number.
How to do it
Simply do not renew
- You do nothing. At the end of the term the licence ends by itself.
- What happens then is in A9: - Cloud: your access falls back to Free. The data stays, limits apply. - Own relay: after the grace period your relay accepts nothing more.
Cancel
- The terms of use name in section 10 a cancellation with 30 days' notice to the end of a month (terms of use). How this notice period fits a term paid in advance without a subscription has not been clarified yet.
- If you want to cancel explicitly, write to info@browserdesk.de — with access or licence number and order number.
Have an access deleted completely (cloud)
An access with all devices, users, settings, tickets and logs can be deleted completely. Only the relay's operator may do that. For an access on browserdesk.de:
- Write to info@browserdesk.de that the access should be deleted — with its name.
- Do you need data beforehand? Download CSV exports from the console, for example for devices, sessions, audit log and tickets (G17). Or say in the e-mail which data you need.
With your own relay you delete it yourself: the system administrator can do that there (G23).
Clean up the devices
Remove BrowserDesk from the computers: C8.
How you know it worked
- Not renewed: after the end date no further invoice arrives.
- Deleted: the access can no longer be reached; signing in to its console no longer works.
Good to know
- Money back: you will not find a rule for refunds or withdrawal on the website. The offer is aimed at businesses, public authorities and associations. Ask in individual cases at info@browserdesk.de.
- After the end we delete your data according to the terms of use, unless there is a duty to keep it; on request we provide it beforehand.
- Backups can still contain deleted data for a while until they rotate out.
- Free costs nothing and has no end. Deletion works as above.
If it does not work
| You see | Meaning and remedy |
|---|---|
| You renewed by mistake | Write to info@browserdesk.de — with the order number. |
| An invoice still arrives after the end | Write to info@browserdesk.de — with order number and invoice number. |
| No answer to your e-mail | Look in the spam folder and send the e-mail again. |