Find your invoice, look up your order

What it is for

Your accounts department needs the invoice, or you want to check what you ordered. There is no customer area where you can download invoices yet. Everything arrives by e-mail. This page says which e-mails these are and how to get a missing invoice.

What you need

• The order number. It is shown on the page after ordering and in every e-mail about the order.
• The mailbox of the e-mail address you gave when ordering.

How to do it

Paid online

1. After payment the e-mail "BrowserDesk — payment received, order …" arrives. It is your order confirmation.
2. The invoice is created by the payment service Stripe after payment. It carries your order number as an extra field. Search your mailbox for the order number. If you find no invoice, write to us (below).
3. The invoice names the recipient as you entered it at Stripe.

Ordered on invoice

1. After ordering the page says: "Order confirmation and invoice arrive by email."
2. We write the invoice by hand and send it by e-mail. The order confirmation concludes the contract.
3. You transfer the invoice amount in advance. Then the licence file or the activation follows.

An invoice is missing or wrong

Write to info@browserdesk.de — with your order number and what is missing or wrong (for example address or VAT ID). A way to download the invoice again yourself is still missing.

How you know it worked

You have the invoice with your order number as a PDF or e-mail.

Good to know

• Keep the order number. It connects payment, invoice, licence and access. We will ask for it.
• Licence e-mail and invoice are separate. The licence file (own relay) or the set-up link (cloud) arrives in its own e-mail.
• You can also see what you booked in the console: with your own relay under Licenses, in the cloud in the tab Features of your access (A6).
• Prices on the page are net. The invoice states the amount including VAT; online, Stripe shows it before you pay.

If it does not work