BrowserDeskHelp › Choose and buy › A4
Order on invoice
Order, wait for the order confirmation and invoice, pay in advance by bank transfer — once payment has arrived, the licence file or set-up link comes by e-mail.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Account administrator · Own-relay operator · Purchasing and accounting
- Applies to
- Cloud · Own relay
- from version
- 20261001.2
What it is for
Your purchasing department prefers a bank transfer to a card. On invoice you order cloud or your own relay just like online — except that the contract comes about with our order confirmation and you pay in advance. Once your payment has arrived, you receive what you ordered.
What you need
- A business, public authority or association.
- Billing address, optionally a VAT ID.
- For cloud the name of the new access or of your existing access (A3); for your own relay the answer to Does your relay have internet access? (A5).
How to do it
- Put together what you need on browserdesk.de/en/preise as for an online order (A3 for cloud, A5 for your own relay) and click Continue to your details.
- In the step Who is ordering, and how will you pay? fill in company, contact person, e-mail address and postal address, and set the ticks I am ordering for a business, public authority or association. and licence agreement.
- Under How would you like to pay? choose On invoice and click Place binding order.
- The page What happens now shows your order number and the next steps. Note the number.
- Wait for the order confirmation and invoice by e-mail.
- Transfer the invoice amount.
- Once your payment has arrived, what you ordered comes by e-mail (table below).
| When | What you receive |
|---|---|
| Right after ordering | E-mail "BrowserDesk — your order … has been received". This is only the acknowledgement of receipt, not yet a contract. |
| Then | Order confirmation and invoice by e-mail. The order confirmation concludes the contract. |
| After your payment has arrived — own relay | E-mail "Your BrowserDesk relay licence" with the licence file. Installing it: A5. |
| After your payment has arrived — new cloud access | E-mail with the link to set up your access (valid for 7 days). Continue as in A3 from step 10. |
| After your payment has arrived — existing cloud access | We activate the purchased devices or technicians and let you know by e-mail: "BrowserDesk — your cloud licence for … is active". |
How you know it worked
- The acknowledgement of receipt lists order number, items, net total and — for a new cloud access — the name with "(reserved)".
- In the end you hold the licence file, or your access is set up or activated.
Good to know
- The name of a new cloud access stays reserved for you until it is set up.
- Prices are net. The invoice states the amount including VAT.
- No automatic renewal — you order the renewal yourself (A7).
- If the total falls below the minimum for online payment (for example because of a promotion), the order always goes on invoice.
- A quote first? Just request a quote by email — contact person and e-mail address are enough. You receive "BrowserDesk — your quote request … has been received" and then the quote. You can then order on the page or by replying to the e-mail.
If it does not work
| You see | Meaning and fix |
|---|---|
| "Please complete: …" | A required field or tick is missing; the message names it. |
| "The price has changed. Please check the new amounts and order again." | The price changed between calculating and ordering (for example a promotion ended). Check the amounts, order again. |
| No e-mail | Check your spam folder, otherwise write to info@browserdesk.de with your order number. |
| Paid but nothing received yet | Write to info@browserdesk.de with your order number and payment date. |