BrowserDeskHelp › In the session › E17
Restart, sign out or shut down the device — and be connected again afterwards
Restart or sign out from within the session; your window waits and reconnects by itself as soon as the device is back.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Technician
- Applies to
- Cloud · Own relay
- Licence
- Feature "Unattended access" (for reconnecting without consent)
- Controlled device
- Windows
- Control from
- Program (Windows, macOS, Linux) · Browser
- from version
- 20261010.18
What it is for
After an update or an installation the device has to restart. You trigger it from the session — and your session window knows that the device is about to go away. It waits and reconnects by itself as soon as the device is back.
What you need
- The control right in the session.
- For the reconnection to succeed without help: BrowserDesk as a service on the device and access without consent (C4) — that is Cloud or an own relay. If every connection has to be confirmed at the device (always with Free), the reconnection only gets through once someone there agrees.
- Technician: BrowserDesk on a computer or web access.
How to do it
- Open the menu Verwaltung (Management) in the session bar.
- Choose an item: - Neustart (Restart) — the computer restarts. - Abmelden (Sign out) — the user is signed out. - Herunterfahren (Shut down) — the computer turns off. - BrowserDesk neu starten (Restart BrowserDesk) — only BrowserDesk on the device restarts, not the computer.
- The confirmation says what happens next. Confirm with Ja (Yes) (for BrowserDesk neu starten: Neu starten (Restart)).
- Wait. Above the picture it says what is going on, for example "Gerät startet neu – Verbindung wird wiederhergestellt …" (device is restarting – connection is being restored). As soon as the device is back, the picture returns.
In the browser: menu Verwaltung → selection "System-Infos / Energie…" (system info / power) → the same item.
How you know it worked
The notice above the picture disappears and you see the device's screen — after a restart or sign-out usually the sign-in screen.
What the other side sees
The computer restarts, signs out or shuts down — like any other restart.
Good to know
- How long your window waits on purpose: 5 minutes after Neustart, 2 minutes after Abmelden and BrowserDesk neu starten. After that it does not give up but says "Gerät meldet sich seit … min nicht zurück – weiter warten oder trennen" (device has not reported back for … min – keep waiting or disconnect).
- After Herunterfahren the session ends: "Das Gerät wird heruntergefahren – die Sitzung ist beendet." (the device is shutting down – the session has ended). There is no reconnection.
- Rechner sperren (Lock computer) does not disconnect — the session continues.
- Reconnecting follows all the rules of the first connection: password, consent at the device, rules of the access.
- If someone restarts the device on site, your window does not know. It still tries to reconnect but shows "Verbindung unterbrochen – neu verbinden…" (connection interrupted – reconnecting); the browser then gives up after about 2 minutes.
- Restart in safe mode: E18.
If it does not work
| You see | Meaning and fix |
|---|---|
| "Gerät meldet sich seit … min nicht zurück – weiter warten oder trennen" | The device takes longer (e.g. updates) or does not come back. Keep waiting or Trennen (Disconnect). |
| The device is back but no picture arrives | Consent is required at the device and nobody is there. Set up access without consent (C4). |
| "Der Gesteuerte hat die Verbindung beendet. …" (the controlled side ended the connection) | The person at the device disconnected you (E30). |