BrowserDeskHelp › At the device › F9
Report a bug or suggest an improvement
Right from BrowserDesk: briefly describe what does not work or what you would like, and send it. The report goes to your relay and from there, if wanted, to the maker.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Person at the device · Employee working from home
- Applies to
- Free · Cloud · Own relay
- Controlled device
- Windows · macOS · Linux
- Control from
- Program (Windows, macOS, Linux)
- from version
- 20261010.26
What it is for
Something in BrowserDesk does not work as it should — or you miss something. You can report that straight from the program. You do not need to look up an e-mail address.
What you need
- BrowserDesk on your computer (Windows, Mac or Linux).
- Internet. The report goes to the relay your BrowserDesk is connected to.
How to do it
- Open BrowserDesk. Click EinstellungenAllgemein (Settings > General).
- At the very bottom is the card Rechtliches (Legal). Click Rückmeldung senden (Send feedback) there.
- Fehler melden oder Verbesserung vorschlagen (Report a bug or suggest an improvement) opens. At the top choose: - Fehler (Bug) — something does not work. - Verbesserung (Improvement) — you would like something.
- Under Titel (Title) write briefly what it is about (at least 3 characters).
- Below, describe it in more detail. For a bug: what happened? What did you expect?
- You can set two ticks: - Diagnose mitsenden (Send diagnostics) — BrowserDesk version, system and language. Already set; it helps with the search. - Protokollauszug anhängen (Attach log excerpt) — the last lines of the program log. Not set. It can contain computer names and addresses.
- Click Senden (Send).
How you know it worked
Rückmeldung gesendet (Feedback sent) appears with "Danke! Ihre Rückmeldung ist als Nr. … angekommen." (Thank you! Your feedback arrived as no. …). Note the number in case someone asks.
Good to know
- Where does it go? To your BrowserDesk's relay — with browserdesk.de directly to us, with your own relay to your company. The company can pass it on to the maker; your device ID then stays with the company.
- Your device ID is always sent along. The sentence at the bottom of the window says so too.
- You get no answer back into the program this way. If you need an answer, write to info@browserdesk.de.
- At most 5 reports per hour from one internet connection.
- A problem with your computer (not with BrowserDesk) is better reported to your own IT as a ticket (F6).
If it does not work
| You see | What it means |
|---|---|
| "Bitte einen kurzen Titel (mindestens 3 Zeichen)." (Please a short title, at least 3 characters) | The title is too short. |
| "Zu viele Rückmeldungen in kurzer Zeit — bitte später erneut versuchen." (Too many reports) | Send again later. |
| "Der Relay kennt Rückmeldungen noch nicht (ältere Fassung) — bitte den Administrator fragen." (The relay does not know feedback yet) | Your relay is older than this function. Write to info@browserdesk.de. |
| "Der Relay ist gerade nicht erreichbar (…)." (The relay cannot be reached) | Check the internet, try again later. Or e-mail info@browserdesk.de. |