Help › When something does not work › H14

"No quick code appears"

Instead of six digits a notice appears, or nothing at all. Usually the device is not connected to the relay right now, or the quick code is switched off for the access. Here are all sentences and the ways around them.

Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.

For: Private helper · Person at the device · Technician
Applies to: Free · Cloud · Own relay
Licence: service "quick code" (also in Free)
Controlled device: Windows · macOS · Linux
Control from: Program (Windows, macOS, Linux) · Browser · Phone/tablet/Fire TV
from version: 20260924.8

What it is for

The person at the device is supposed to read six digits to you — but the button Schnellcode erzeugen (create quick code) brings no code, or the quick support shows a sentence instead of the digits. Usually the device cannot reach the relay right now, or the quick code is switched off for the access. The sentence tells you which case it is.

What you need

The sentence next to the button (in red) or in the quick support window.
For the ways around it: the device ID and password (D2) or your own access with a cloud licence (C2).

How to do it

What does it say? In the program the reason appears in red next to Schnellcode erzeugen (card Erreichbarkeit (reachability) on the start page). In the quick support it is shown in the window. Look the sentence up in the table:

| You see | Meaning | Fix | |---|---|---| | "Der Dienst hat keinen Schnellcode geliefert — ist er beim Relay angemeldet? (Relay ab 20260924.8 nötig.)" (the service delivered no quick code — is it signed in at the relay?) | The BrowserDesk service runs on the computer but is not connected to the relay right now. | Check the internet, wait briefly, click again. If it stays: H7. | | Quick support: "Der BrowserDesk-Dienst auf diesem Rechner hat keinen Code geliefert. Bitte später erneut versuchen." (the BrowserDesk service on this computer delivered no code) | A BrowserDesk with service is already installed on the computer, and it is not connected to the relay right now. | Check the internet and try again later. Or use the installed program straight away. | | Quick support: "Keine Verbindung zum BrowserDesk-Server. Bitte die Internetverbindung prüfen." (no connection to the BrowserDesk server) | The computer does not reach the relay. | Check the internet; in a corporate network: H10. | | "Schnellcode ist für diesen Zugang ausgeschaltet. Einschalten kann es der Verwalter des Zugangs (Mandant → Funktionen)." (quick code is switched off for this access; the administrator can switch it on) | The administrator of your access has switched the quick code off. | Ask the administrator. In the console: Tenants → Edit tenant → tab Features (G4). | | "Dieses Gerät gehört zu keinem Zugang. Über browserdesk.de lassen sich nur Geräte steuern, die einem Zugang beigetreten sind — …" (this device belongs to no access) | The device is in no access, and the relay does not admit such devices. | Add the device to an access (C2). The sentence names "Mandant beitreten" — in the program the way is EinstellungenFernzugriff (Settings > Remote access) → card Zugang (access) → Beitreten (join). | | "Der Wunsch konnte nicht an den Dienst übergeben werden (Ordner nicht beschreibbar)." (the request could not be handed to the service) | The program cannot reach the service. | Restart the program. If it stays: repair BrowserDesk (H18). | | "Schnellcode ist in BrowserDesk Free nicht enthalten, mit einer Cloud-Lizenz schon." (quick code is not included in BrowserDesk Free, it is with a cloud licence) | Rare. Only appears if an operator has switched off the quick code in the Free plan. On browserdesk.de Free includes the quick code — also for unknown computers that start the quick support for the first time. | Connect with ID and password (D2) — the person confirms the session at the device. Or add the device to an access with a cloud licence (C2); then the code comes. | | "Der Server stellt keinen Schnellcode aus." (the server issues no quick code) | The relay refused without a reason. | Collect the logs and send them to info@browserdesk.de. |

Is the button missing altogether? Then the device is not reachable right now. The connect area says: "Zum Erzeugen muss dieses Gerät erreichbar sein — „Eingehende Verbindungen zulassen“ einschalten." (to create one, this device must be reachable — switch on "allow incoming connections"). Switch it on, then Schnellcode erzeugen appears.

The code comes, but you cannot get in with it? That is not a missing code but a refusal when redeeming it — for example "Schnellcode unbekannt oder abgelaufen — am Gerät einen neuen Schnellcode erzeugen lassen." (quick code unknown or expired). A code is valid for five minutes and only once. Have a new code read out (D1).

No link to the quick support in the browser? At browserdesk.de/app the link only appears in the tab Quick code if the relay offers the quick support. An own relay with an older version does not offer it yet — then the person installs BrowserDesk (C1).

Own relay: the quick code exists from relay 20260924.8. An older relay issues none — ask the operator to update it (B8).

None of this fits? Collect the logs on the device and send them to info@browserdesk.de — with the sentence and the time.

How you know it worked

Next to Schnellcode erzeugen or in the quick support there are six digits, for example "482 913", with the remaining time beside them.

What the other side sees

The person at the device sees the sentence in the program or in the quick support. With Free, when you connect with ID and password, they see the question Zugriff erlauben? (allow access?) and must click Erlauben (allow) (F1).

Good to know

Free has the quick code. On browserdesk.de it works for every computer — also for unknown computers that belong to no access, and for devices in a Free access. Only if an operator switches it off in the Free plan does the Free sentence from the table appear.
One code per device: a new code replaces the old one. If the device goes offline, the code expires.
The code replaces the password, never the consent. The person at the device always has to click Erlauben.

If it does not work

You see	Meaning and fix
The Free sentence although the device should be in your cloud access	Check in the console under Devices whether the device is listed. If not: add it (C2).
ID and password are refused as well	Look up the sentence in D9.
A sentence that is not listed here	Collect the logs and send them to info@browserdesk.de.

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