The password is not accepted

What it is for

You connect with ID and password, and the device says "Falsches Passwort — bitte das richtige Zugriffs-Passwort eingeben." (wrong password — please enter the correct access password; in the browser: "Wrong password — please enter the device password"). Often the password on the device has changed, or the saved password no longer fits. Go through the steps in order — and do not try too often in a row, otherwise the device locks.

What you need

• The device's ID and someone who can look on the device — or the administrator who sets the password centrally.

How to do it

1. Is the field empty? The device never accepts an empty password, even if the field says "optional" — and it counts as a failed attempt. Enter the password.
2. Look on the device. On the start page the card Ihr Desktop (Your desktop) shows the password under "PASSWORT", hidden; Anzeigen (Show) makes it visible (D2). If someone clicked Neues Passwort (new password), the old one no longer applies. - A one-time password only applies to one session. - If Systempasswort aktiv (system password active) is off, only the device's own password applies.
3. Do you connect through a tile with a saved password? Then the saved one may be outdated. In the tile's menu (⋮) choose Gespeichertes Passwort entfernen (remove saved password), then connect again, type the password and tick Zugangsdaten speichern (save credentials). The saved password only applies to your user account on this computer — on another computer or under another Windows account you must enter it again.
4. "Meine Geräte" (my devices) tile with an older program? Up to version 20261010.10 this tile never read the saved password and connected with an empty field — the first attempt always failed. Update BrowserDesk on your side.
5. "Zu viele Fehlversuche — bitte ein bis zwei Minuten warten, dann erneut verbinden." (too many failed attempts — wait a minute or two)? After five wrong passwords in a row the device locks: first for 30 seconds, twice as long with every further lock, at most 15 minutes. The sentence says "a minute or two" — that is only true for the first locks. Wait, then connect once with the right password.
6. Was the password set in the console? An administrator sets it under Devices → menu of the device → Set password. The device only takes it over at its next sign-in at the relay. A BrowserDesk older than 20260925.4 on the device keeps its previous password until it is updated (H11).
7. Was BrowserDesk set up anew on the device? After a complete clean-up (repair with "-FullWipe", KB: Repair a client) the device has the same ID but a new password.

How you know it worked

The session opens. With Zugangsdaten speichern (save credentials) ticked, the next click on the tile connects without input.

Good to know

• Three passwords apply side by side: the one generated by the program (while Systempasswort aktiv is on), the own one and a one-time password (D2).
• Without a password the quick code helps (D1).
• Console password forgotten: another administrator of your access or the system administrator of the relay sets it anew. There is no reset by e-mail. If you are the only administrator of an access on browserdesk.de, there is no separate way for this yet — write to info@browserdesk.de.
• Password of a member account changed? That can throw devices out of the access that joined through this account (H23).

If it does not work