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Find, download and delete session recordings in the console
Recordings a device uploaded after the session are kept with the device in the console. There you download them as a video file or delete them.
Preview this guide has not yet been clicked through on a real device. Button names and steps come from the program but may differ in details.
- For
- Account administrator
- Applies to
- Cloud · Own relay
- Licence
- Service "Session recording" (in the Cloud part of the plan, never in Free)
- Right in the console
- View and download from Supervisor upwards, delete only administrators
- Controlled device
- Windows
- Control from
- Browser
- from version
- 20261006.8
What it is for
If a session was recorded in the console — automatically by a rule or by the technician at the push of a button (E19) — the device uploads the recording after the session ends. In the console you find it with the device, download it as a video file or delete it.
What you need
- Cloud with a plan that includes session recording, or your own relay. Free never has it.
- A Windows device — only Windows devices upload recordings to the console. Local recordings on the technician's computer are never in the console.
- A console account with at least the role Supervisor to view and download; administrator rights (Administrator or Tenant administrator) to delete.
How to do it
- In the console open FleetDevices and click the device.
- On the left under Remote access → Session recordings. The list shows File, Size and Time, newest first.
- At the end of a row open the ⋮ menu (Actions): - Download downloads the WebM file. Play it in an up-to-date browser or a video program such as VLC. - Delete → confirm Delete recording?.
How you know it worked
- After downloading, the file is in your download folder.
- After deleting, the console reports "Recording deleted." and the row disappears.
Good to know
- Only after the session: the recording appears after disconnecting. If the relay could not be reached during the recording, the device uploads it later once it is signed in again — for up to 14 days.
- Picture only, no sound. Sound is never recorded.
- Per device: there is no list of all recordings across all devices; you open them device by device.
- Retention on your own relay: the system administrator sets under SettingsConfiguration in the field Retention of session recordings (days) how long recordings are kept (0 = forever). Older ones are removed the next time the list is opened.
- Retention in the Cloud: there is no setting of its own for your access yet — write to info@browserdesk.de. You can delete any recording yourself as described above.
- Data protection: whoever switches recordings on or starts one informs the people concerned and, where necessary, involves the works council. The privacy policy describes this under "Vorschau und Aufzeichnung" (preview and recording).
- Deleting an access completely also removes its recordings (G23).
- The path "record → upload → in the console" has not yet been measured on a device.
If it does not work
| You see | Meaning and remedy |
|---|---|
| "No recordings (automatically with “Record sessions” or started by the technician during the session; uploaded after disconnecting)." | There is no recording in the console for this device. Mac and Linux devices never upload; a local recording stays with the technician. If the session was still running, wait until after disconnecting. Caution: you see the same sentence if your account is below the role Supervisor — the list is then not empty, you are just not allowed to see it. |
| "Deleting failed (admin rights required?)." | Deleting needs administrator rights on your account. |
| "Download failed (HTTP …)" | The file is gone (for example removed by the retention period) or your sign-in has expired. Reload the list. |
| In the session, In der Konsole aufzeichnen (record in the console) is greyed out | Plan without recording, a Mac or Linux device, or not signed in to the relay — see E19. |